Shipping policy

Time:

• Orders are usually processed within 10 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.
• Domestic Shipping:
  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days
  • Overnight Shipping: 1-2 business days
• International Shipping:
  • Standard International Shipping: 7-14 business days
  • Expedited International Shipping: 3-7 business days

Shipment Confirmation & Order Tracking:

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

• Cassel's Sports & Awards is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

• Cassel's Sports & Awards is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.